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Terms & Conditions
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> General Terms & Conditions
> Direct Debit Service Agreement
> Domain Name Registration
> Submitting a Referral
General Terms & Conditions
GoGlobal Group Pty Ltd (“GoGlobal”) grants to you (“the Client”) a non-exclusive, non transferable licence to use the GoGlobal website platform (“System”, “Service”), subject to your agreeing to the following terms and conditions.
Proper and Reasonable Use
The Client certifies that he/she is at least 18 years of age and is exclusively responsible for ensuring no inappropriate access by minors and acknowledges that GoGlobal cannot protect visitors from, any inappropriate material transmitted over the internet, including email, website content or electronic messages and materials.
The Client must not interfere with, resell or distribute the System or download any of it components (other than whilst normal internet content browsing)
The Client agrees to use the service in a responsible manner and will not to transmit, reference or otherwise publish any material either directly or indirectly via the System (including but not limited to such things as pornography, incitement of racial hatred, the acquisition of prohibited items, excess violence or gore etc, defamation or fraud, “spam”, internet attack or intrusion) in such a way as to lead to an abusive, offensive, unethical, illegal or unauthorised use of the GoGlobal’s System.
GoGlobal reserves the right to institute charges or limiting mechanisms in cases where we deem either download traffic, or content or email size to be unreasonably high.
Authorisation to Access & Monitor
The Client hereby authorises and grants GoGlobal permission to access the Client’s web site content, and to monitor visitor usage to the site, as set out in the privacy policy (to be found at www.goglobal.com.au).
The Client acknowledges that all content placed upon the System, including for website’s under evaluation, is accessible by any person from the public internet, unless otherwise expressly protected.
Service Availability
GoGlobal reserves the right to disconnect the Client or other visitors from their current session if not actively using the service, or is using the System in a manner which contravenes the terms of this agreement.
GoGlobal but will take all reasonable measures to maintain availability of the service and minimize disturbance to service. But GoGlobal does not guarantee that the service will be continuously available. The service will be unavailable from time to time as required for repairs and upgrades.
Content Creation & Ownership
Where the Client independently edits, creates or updates new and original content for their web pages, then GoGlobal claims no ownership or copyright in that content.
Where GoGlobal is requested to create content specifically for the customer, then Copyright to content text and custom graphics shall be only be vested with the Client subject to prior written agreement by GoGlobal and upon payment of any related fees charged.
The System and its source code, all System components, any page content or site-specific source code created by GoGlobal and all design template files used for the creation of a site remain the intellectual property of GoGlobal.
The Client represents to GoGlobal and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork uploaded to the GoGlobal System, or otherwise provided to GoGlobal for are owned by the Client.
Where GoGlobal are required to make corrections/repairs to content modified by or for the Client, then this work will be charged at our usual hourly rate.
Billing
GoGlobal will charge the Client fees for the Service as laid out in the quotation or proposal accepted by the client. On going fees may be charged in advance. Failure by the Client to pay the fees when due may result in suspension or termination of the service.
Backup
The client is responsible for ensuring that they have a separate copy of all of their site-specific website content and email material, in such a form that it can be used to restore the site content in the event of loss from or other failure of the System.
Browser Compatibility
Visitors to the Client’s website on the GoGlobal System should be able to browse using recent browsers from Netscape, Mozilla and Microsoft. The Client acknowledges that some advanced techniques on the internet, however, may require a more recent browser version and brand or plug-in. The Client is also aware that as new browser versions are developed, they may not be backward compatible.
Support
GoGlobal provides telephone and online support to registered account holders during normal business hours. Any support advice may be supplied in good faith, but GoGlobal will not be responsible for claims of loss or damage. Support is not provided to anyone who is not a staff member of the Client, nor to Customers of the Client.
Suspension, Termination & Variation
The client may terminate the service at any time upon 14 days notice.
GoGlobal may suspend or terminate this agreement by notice to the Client:
- For any breach of any Terms of this agreement which is not rectified within 14 days, and including non payment of any charges by the due date.
- Where the Client is subject to any proceedings relating to insolvency, or is convicted of any offence involving fraud or dishonesty;
On termination, if all outstanding fees and charges are fully paid, the Client may request to be supplied with site specific content pages, but will not be supplied with a functioning, navigable site.
No refund will be given for any pre-paid portion of the service period current at the receipt of termination notice. If any minimum service period is in progress then a break fee will be payable.
GoGlobal may vary conditions or service fees from time to time, or discontinue any part of the service, providing at least 14 days notice to the Client.
Non-Disclosure
Each party agrees that it will not deliberately disclose, and will take reasonable measures to prevent accidental disclosure of, any confidential information relating to the other party, or client information related therein to the other party, except where compelled to do so by law.
The Client should take care that all passwords are kept secure so that others cannot use the account(s).
Warranty & Limited Liability.
All statutory or implied conditions and warranties are excluded to the extent permitted by law, and any remedy is limited to re-supply of services, or where that is not possible, to pro rata refund of related portion of the fees paid for the service. Under no circumstances will GoGlobal be liable to the Client, or any other party, for any damage, injury, theft or loss whatsoever whether direct or indirect, economic or consequential however caused (whether arising from negligence or otherwise, failure of the Service, or non-compliance by GoGlobal of this agreement).
GoGlobal makes no warranty about the capabilities of the System, or that it will be free from defects, or that it will be continuously available. The Client acknowledges that it has not relied upon any representations outside of this document in choosing to acquire the service, but has made that decision solely upon its own assessment and verification of the System’s suitability.
Indemnification
The Client agrees that it shall indemnify, keep GoGlobal indemnified (and its subcontractors and agents), from any and all demands, liabilities, damages, losses, claims and expenses (including legal expenses) of any nature associated with the Client’s use of the GoGlobal’s System or service. This includes liabilities that may arise or result from:
- Infringement of the proprietary rights, intellectual property or copyright, of any party caused by the transmission, use, or publication of any content, material, text, graphics, other information or software components by the Client or it’s related parties.
- Unsatisfactory delivery, performance of any products or services, or injury or detriment to any person, organisation or property caused by any products or services sold, transmitted, promoted, distributed or published over the Client’s web site or provided by he client or related parties.
These provisions of indemnity herein survive the termination of this agreement.
Assignment
GoGlobal may assign or sub-contract its interest in and obligations under this agreement upon written notice to the Client. The Client may not sub-let, re-sell, assign, charge for or otherwise deal with or part with possession of its rights under this agreement.
Miscellaneous
Notices may be issued by email (valid if not returned), fax or written letter separately or together with other information such as billing notices.
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Direct Debit Service Agreement
If you choose to pay GoGlobal by Direct Debit you are bound by the following terms and conditions.
Our Commitment to You
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Go-Global Billing Services (User ID 253858) and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.
Initial Terms of the Arrangement
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for services provided by Go-Global.
Drawing Arrangements
The first drawing under this Direct Debit arrangement will occur on the first day of each new month. If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the drawing date.
We will give you at least 14 days notice to your nominated email address when changes to the initial terms of the arrangement are made. This notice will state any new changes to the initial terms. If you wish to discuss any changes to the initial terms, you may email Go-Global on sales@goglobal.com.au
Your Rights
Changes to the Arrangement
Any changes to this arrangement are subject to our standard terms and conditions. If you want to make changes to the drawing arrangements, please contact us sales@goglobal.com.au. These changes may include:
- Deferring the drawing; or
- Stopping an individual debit; or
- Suspending the DDR; or
- Canceling the DDR completely.
Enquires
Direct all enquiries to us sales@goglobal.com.au, rather than to your financial institution. These should be made at least 14 working days prior to the next scheduled drawing date. All communication addressed to us should include your business name contact details and account information. All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.
Disputes
- If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by emailing us on sales@goglobal.com.au.
- If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
- Within 7 business days (for claims lodged within 12 months of the disputed drawing) or
- Within 30 business days (for claims lodged more than 12 months after the disputed drawing)
- You will receive a refund of the drawing amount if we can not substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us sales@goglobal.com.au to resolve your disputed drawing prior to involving them.
Your Commitment to Us
It is your responsibility to ensure that:
- You have read and understood the Standard Terms and Conditions relating to the services.
- Your nominated account can accept direct debits (your financial institution can confirm this); and
- That on the drawing date there is sufficient cleared funds in the nominated account; and
- That you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonored by your financial institution, Go-Global Billing Services will notify you to your nominated email address that the transaction was declined. In 7 days following the email the transaction will be attempted again if it is declined a second time Go-Global may suspend the services provided until your account has been paid in full.
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Domain Registration Terms and Conditions
The Client confirms that the information supplied is correct and they authorise GoGlobal to apply for the domain name on their behalf, understanding that acceptance of the domain name is at the discretion of the provider and their ability to assess the claim. The Client accepts responsibility for any fee incurred in registering the domain as quoted by GoGlobal. GoGlobal will secure a domain name e.g. (www.yourname.com) for the Client at the Client’s request. If the Client already has a domain name, GoGlobal will assist in redirecting the address to the new host server, if applicable.
By applying for a domain name, you the Client:
- Warrant that all the information and supporting documents provided to GoGlobal, are true and accurate to the best of your knowledge;
- Give GoGlobal permission to contact third parties, investigate, request and obtain additional information and documentation, and otherwise verify information provided to GoGlobal and;
- Waive liability on the part of GoGlobal for its actions in verifying the information provided and on the part of any third parties who provide truthful, material, relevant information about you;
- Waive liability on the part of GoGlobal if your application is accepted or rejected on the basis of any false or misleading information provided to GoGlobal;
- Acknowledge that if your application is accepted on the basis of any false or misleading information provided, auDA (the .au Domain Administration Ltd) reserves the right to cancel your domain name licence at any time; and
- Acknowledge that your entitlement to a domain name may be challenged by a third party with legitimate rights to the domain name.
- Acknowledge that GoGlobal cannot guarantee that the domain name you have applied for will be available for registration.
- Domain name fees and renewal fees will be charged either directly, or to the Client’s GoGlobal bill from time to time. If these are not paid as and when they fall due, then the domain name may no longer be available to the Client.
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Referral Terms & Conditions
To be eligible for your commission you must agree to the following terms and conditions:
- You must provide us with a valid ABN and your bank account details.
- Commission is only paid when we have received signed acceptance of our website proposal and cleared funds from the customer.
- Commission is generally paid the first business day of each month to your bank account.
- In the event that there is any uncertainty as to whether a commission is payable, GoGlobal has absolute discretion.
- We may vary these terms and conditions from time to time.
- You must have verbal confirmation from the prospective customer that they are interested in having a website developed and wish to be contacted by us.
- We only accept referrals lodged by the online form on the home page of our website.
- There is a time limit of 60 days from the time of lodging the referral. If the customer has not committed to a purchase from us within this time period, then we reserve the right not to pay a commission.
[Back to Submitting a Referral]
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